The Company endeavours to ensure that all orders placed before 13:00 GMT on a working day are dispatched upon the same day, however this will not always be possible. Ordinarily you will receive your order within 5 working days.Please note that the Company does not guarantee the delivery timeframe of any order placed. The Company shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of an order. Should you have not received your order within 28 days of placing it, you may contact the Company quoting your order number. The Company will then provide you with an estimated delivery timeframe or alternatively may offer a full refund.
When delivered to you, it is your responsibility to inspect the goods that have been received. The Company will not accept any liability for any loss or damage that has been incurred during transit unless the Company has been informed in writing (or via email sent to firstname.lastname@example.org) within 2 working days. The Company reserves the right to either dispatch a replacement(s) or missing item(s), or to provide a refund for the item(s) damaged or missing. Should an item be damaged, the Company may wish to arrange for the damaged item(s) to be collected or require that you dispose of the item(s), or alternatively we will request that you return the damaged item to us via a Second Class Royal Mail Service, the cost of which we will reinburse. Should the Company wish to collect damaged item(s), you must ensure that they are easily available for collection and in their delivered condition.
Under no circumstances shall the Company be liable for consequential loss or damage arising from the damage or loss of an order during transit.
We offer a Free Shipping option where possible for all applicable locations around the UK, and customers in most mainland UK locations are able to upgrade their shipping option to Express or Next Day delivery.
Shipping charges, where applicable, are applied during the checkout process of the website dependent upon the items purchased. Free Delivery is not available on heavier items which must be sent by courier to locations such as the Scottish Highlands, Isle of Man, Isle of Wight, the Channel Islands and Northern Ireland. This is due to couriers passing additional charges to these areas. Regrettably we are also unable to send palletised items such as aquariums to these locations our delivery companies define as "out of area."
Click here for information on our pallet deliveries for aquariums and other very large items.